In our experience, automating C&C processes increases NPS by at least 10 points.
One of our customers improved their CX by 13.7pp in just a matter of weeks by using APMs.
The data from our customers shows that C&C order pick-up times may be slashed in half with APMs.
In-store conversion rate. ~10-20% of C&C customers buy additional items during pick-up.
Increase store sales by offering Click and Collect opportunities for customers who do not want to enter the retailers store.
Offer a convenient, 24/7 solution for customers to collect their online orders, improving accessibility.
Enhance customer experience and satisfaction by streamlining the order pickup process, reduce wait times, and improve overall service efficiency.
Achieve a reduction in labour costs by automating the Click and Collect process.
Reduce the need for warehouse space by allowing customers to pick up oversized items directly from parcel lockers at their convenience. This speeds up order turnover, freeing up space that would otherwise be used to store parcels waiting for delivery or collection
Avoid the high costs of home delivery, especially for oversized items.
Seamlessly handle oversized parcels with dimensions up to 820 x 2650 x 1290 mm. Our customizable modules feature various slot sizes, allowing you to accommodate everything from bed sheets to mattresses. You know your customers’ online shopping habits best—simply tell us how many of each slot size you need!
Parcel weight has traditionally been a challenge, but with Cleveron, it’s not a problem anymore. The plinth version of Cleveron 355 supports up to 200 kg, and without the plinth, you can load items using a forklift onto a Euro pallet with no weight limit.
Cleveron parcel lockers do more than just dispense parcels; our advanced software enables seamless returns as well. Whether customers are returning items from a rental service or correcting an online purchase, the process is made effortless with our parcel lockers.
All Cleveron parcel lockers are designed with modularity in mind. As your click and collect volumes grow, you can easily expand your capacity by adding new modules that integrate seamlessly with your existing system, ensuring you’re always ready to handle increased e-commerce deliveries.
Worried that the machine will always be full and pickups will be delayed? We’ve got you covered. Our software allows customers to book a slot for 24 hours, giving them a set window to collect their parcel. This helps you manage locker flow efficiently, ensuring space is always available and avoiding congestion from uncollected items.
Save on shipment costs and become relevant for your customer
In 2021, Click & Collect services gained popularity in German-speaking countries* as a practical response to consumer needs. Many shoppers opted for this method primarily to avoid shipping costs, making it a smart choice for those seeking to minimize extra fees, especially for smaller orders. The convenience factor also played a significant role—customers found it easy to collect their items during lunch breaks or while running errands, with weekday noon emerging as the preferred pickup time.
Click & Collect also became a faster solution for getting products into customers’ hands, eliminating the common issue of missed home deliveries. Additionally, it resonated with those keen on supporting local retailers, combining the convenience of online shopping with the satisfaction of contributing to local businesses.
* Germany, Austria, Switzerland
Source: KPMG survey on German and Austrian consumer behavior 2021
Cleveron has extensive experience in empowering retail-driven open-networks and delivering solutions to address retailers’ challenges.
Cleveron’s parcel machines offer not only elegant design but also local pricing and delivery times.
Cleveron’s solutions are supported by a remote monitoring team and an on-site maintenance network
Cleveron offers the most comprehensive product portfolio in the industry, providing retailers with a wide range of flexible solutions.
Cleveron’s software is optimized to support multiple carriers, ensuring a smooth and efficient parcel management process.
Our platform is integratable through Public API interface, which ensures easy compatibility with retailers and carriers.
Cleveron offers public API integration, enabling seamless connection between our parcel locker systems and your existing software. This integration allows real-time data exchange, automates workflows, and enhances efficiency in managing deliveries, returns, and customer interactions.
If your package volume increases and the current machine isn’t sufficient, there’s no need to purchase a new one. Cleveron lockers are modular, allowing you to easily expand by adding additional modules to meet your growing needs.
Indoor and outdoor parcel lockers serve different needs. Indoor lockers are designed with unique features, such as wooden doors that close quietly, creating a more pleasant environment in places like malls. We’ve also focused on delivering a sleek, high-quality design to complement indoor spaces. However, if preferred, our outdoor lockers can also be placed indoors.
Yes, companies can easily customize the exterior of the locker, as well as the software interface, including displaying their own logo on the screen.
While it’s possible, we’ve addressed this concern by installing an internal safety release inside the locker, allowing anyone to open the door from the inside without needing special effort. The release is clearly marked, and, if needed, the door can also be opened via software.
